Manaus Ágil tourism and culture of AmazonasAmong the 20 airports evaluated by passengers, Viracopos, which moves 5 to 15 million people per year, had the best score.
Brazilian and foreign passengers interviewed in the third Permanent Survey of Passenger Satisfaction evaluated Viracopos, Vitória and Galeão as the best airports in the country. In the survey, the 20 airports in Brazil were divided into three categories: the first one received up to 5 million passengers per year, the second one, 5 to 15 million, and the third, over 15 million.
In the general average approval ratio, which was 4.36, 89% of the interviewees evaluated the Brazilian terminals as "good" or "very good". The evaluation is done on a scale of 1 to 5, where 1 is considered "very bad" and 5 is "very good". The survey was conducted between the months of July and September.
Best evaluations
Considered the best terminal among the 20, Viracopos is in the group that moves from 5 to 15 million and was evaluated with 4.7. In the same category as Viracopos, the airport of Curitiba (PR) appears in second place, with 4,72, followed by Confins (MG), with 4,61.
In the category of airports that handle up to 5 million passengers per year, Vitória airport (ES) was the best, with 4.59, followed by Manaus (AM) and Maceió (AL), tied with 4.51. Florianópolis was the only one that did not reach the grade 4 - the goal set by the National Commission of Airport Authorities (Conaero).
Among those with more than 15 million annual travelers, Galeão (RJ) got the highest grade in the category, 4.45, followed by Brasília, with 4.41, Guarulhos (SP), 4.39, and Congonhas (SP), 4.36.
Services
According to the survey, among the main complaints from the users are the availability of banks, ATMs or exchange houses. The cost-benefit of parking, as well as the value of commercial products and the price charged for food had the lowest scores.
The quality of the internet and the availability of power outlets were considered regular. The survey was conducted with 21,206 people in the quarter by researchers, who evaluated 38 indicators. The confidence level is 95%, with a margin of error of 5%.
